Leistung in der Produktvariante enthalten
Leistung gegen zusätzliches Entgelt in der Produktvariante zubuchbar
|No maximum number of users|
|Integration of hybrid components|
|Client side encryption|
|Automatic data backup 2|
|Free availability of all DRACOON clients, such as DRACOON for Outlook, DRACOON for iOS und Android as well as DRACOON for Windows/Mac|
|RESTful API (own Clients)3|
|Access to all SKDs|
|Own branding with own URL|
|Optional guest licenses|
|Secure Data-Bring-In-Service 4|
|Access to the support portal|
|Support in German and English|
|Optional additional services (e.g. training)|
|Annual average availability of 99.5% of the SaaS platform|
|Acceptance of issue reports 24/7 via support form and telephone hotline|
|Optional extended availability commitment with service credit|
|Optional guaranteed response times for critical malfunctions|
|Certifications and seals|
Service included in this product variant
Service can be added for an additional fee in this product variant
1 In the variant DRACOON Enterprise Cloud storage is limited according to a fair use clause (per licensed user 0,1 TB).
2 DRACOON availability promises do not refer to hybrid components (here Identity and Access Management via OpenID Connect and Object Storage via S3). Hybrid technologies can affect the overall availability of a single DRACOON Enterprise Cloud (example: data cannot be stored or retrieved if a hybrid object storage technology fails). If object storage is integrated by the customer, the available storage space depends on the hardware used by the customer. Furthermore there is no automatic backup of data by DRACOON.
3 50.000 API calls/month after activation for own clients included
4 Via maximum security hard drive - BSI certified and encrypted via smartcard. Information: https://support.dracoon.com/hc/de/articles/36001204512
5 Penalty: 0.5% of the total amount of the annual accounts. The credit note is issued once with the subsequent invoice.
The entire range of services can be called up at:
Yes, in order to comply with Art. 28 GDPR we kindly ask you to send us a signed copy of an agreement on contract data processing.
You will find a corresponding template under the following link in German:
DRACOON never sends attachments by email, but converts them into an encrypted download link. This way we can be sure that all correspondence complies with the regulations of the GDPR and that your data is secure.
Of course, an upgrade of your account is possible. We look forward to receiving your contact inquiry at email@example.com and will be pleased to provide you with a non-binding offer.
In case of any changes, please send us an email with all data to be changed to firstname.lastname@example.org.
You can choose between a 12-month and a 36-month term. All contracts are automatically extended by a further 12 months if they are not terminated within three months of the end of the contract.
Invoices are issued either annually in advance or for the entire term of the contract. You can either transfer them or opt for the SEPA Direct Debit Mandate.
Our payment deadline is 14 days after the invoice has been issued.